sanca Platform Account Terms
We at sanca operate an online gaming and sportsbook platform where account holders can fund accounts via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, place predictions on sports and games, and withdraw winnings subject to verification and settlement procedures outlined in our service agreement.
When you create a sanca account, you enter into a contract with us governed by the terms set out on this page. These terms describe how we handle account creation, deposits, withdrawals, game rules, dispute resolution, and your rights and obligations as a user. We've written them in plain language so you understand what to expect from our service and what we expect from you.
Our service is available only where local law permits. We do not offer our platform in jurisdictions where online gaming or sportsbook activity is prohibited by law. You are responsible for verifying that your access to and use of sanca comply with your own jurisdiction's regulations.
Account Creation & Eligibility
To open an account on sanca, you must provide your name, email address, phone number, and a strong password. We require identity verification (KYC) before you can deposit funds or place predictions. KYC means you upload a valid national ID, passport, or driver's license, and sometimes provide a selfie to match against your ID document.
We process KYC verification within standard business hours. Your documents are stored securely in encrypted form and are never shared with third parties except where required by law or regulation. Once verified, you can access all sanca markets and deposit via your preferred payment method.
You must be of legal age in your jurisdiction to use sanca. You represent that you are not prohibited by law from accessing online gaming or sportsbook services. If you are located in a jurisdiction where our service is not available, you must not create an account or place predictions on sanca.
Your account is personal and non-transferable. You must not share your password or allow others to use your account. If you suspect unauthorized access, contact our support team immediately through live chat, email, or phone, and we will help you secure your account.
Deposits and Withdrawals
We support six primary payment methods for deposits: DANA, e-wallet, mobile banking, local payment, online payment, and direct bank transfers via e-wallet, mobile banking, local payment, online payment, and e-wallet virtual accounts. When you deposit, you authorize the transfer of funds from your chosen payment method to your sanca balance. Deposits via e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking) are processed instantly. Bank transfers may take up to one business day depending on your bank's processing schedule.
We charge no deposit fees on our end, though your bank or payment provider may apply their own transaction costs. Every deposit is logged in your account history with the date, amount, payment method, and status. You can review your deposit history anytime in your account statements.
To withdraw from sanca, you request a withdrawal of your balance through your account. We verify your request against your account history, KYC documents, and account activity to prevent fraud. This review typically takes a few hours. Once approved, we transfer funds back to the same payment method you used to deposit. Withdrawals via e-wallet typically complete within moments. Bank transfers follow standard banking processing windows.
We may decline a withdrawal if we detect suspicious activity, incomplete KYC verification, or if the withdrawal amount exceeds your account balance or applicable limits. If your withdrawal is declined, we notify you of the reason and inform you how to resolve the issue. You can contact our support team for assistance.
Predictions, Games, and Settlement
On sanca, you can place predictions on sports events (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), engage with live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), play digital slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or participate in esports markets (Mobile Legends, Free Fire, PUBG Mobile).
Each prediction or game has its own rules, odds, and settlement procedure. We display these clearly before you place a prediction or enter a game. By placing a prediction or playing a game, you acknowledge that you understand the rules and accept the outcome as final.
Predictions settle based on official results published by sports leagues, game operators, or tournament bodies. Live-dealer games settle in real time under the direction of licensed dealers. Digital slot games use certified random-number generators audited by independent laboratories. All settlements are logged in your account history within moments of completion.
If you believe a settlement is incorrect, you can dispute it by contacting our support team with your prediction or game details. We investigate disputes thoroughly. If we find an error, we correct it immediately and credit your account. If we find no error, we explain the settlement and confirm that it stands as final.
Bonus and Promotional Offers
From time to time, sanca may offer bonus credits, free predictions, or promotional incentives to new or existing account holders. Any bonus or promotional offer is conditional on terms that we publish at the time of the offer. These terms may include wagering requirements (the amount you must predict or play before you can withdraw bonus credits), expiration dates, and restrictions on which markets or games the bonus applies to.
Bonus credits are separate from your main account balance and are forfeited if unused before the expiration date. If you withdraw your main balance while holding bonus credits, the bonus credits may be forfeited depending on the promotion terms. We always display bonus terms clearly when you receive a bonus so you understand the conditions.
We reserve the right to cancel or modify bonus offers at any time. If you abuse or exploit a bonus (for example, by placing guaranteed-win predictions across multiple accounts), we may void the bonus, forfeit bonus credits, and close your account.
Your Conduct on sanca
You agree not to use sanca for illegal activity, fraud, money laundering, or any other unlawful purpose. You must not create multiple accounts to circumvent limits or claim multiple bonuses. You must not share your account credentials, trade your account, or allow others to use your account.
You must not use automated tools, bots, or scripts to access sanca or place predictions. You must not attempt to gain unauthorized access to our systems or data. If we detect suspicious activity on your account—such as rapidly repeated predictions from different locations, unusual deposit and withdrawal patterns, or activity inconsistent with your account history—we may suspend or close your account while we investigate.
If you are found to have violated these terms, we may suspend your account, forfeit your balance, close your account permanently, and report you to relevant authorities if required by law.
Mobile Access and Data
sanca is accessible on mobile devices via Android APK (installed directly from our app page) or iOS/Android browsers (Safari, Chrome). When you access sanca on mobile, you agree that we may send push notifications to your device about upcoming events, prediction results, deposit confirmations, and withdrawal status. You can disable notifications anytime in your account settings.
We collect minimal personal data during your mobile session: your login credentials are verified against our secure servers, your account balance and prediction history are synced, and your device type and IP address are logged for security purposes. We use this data to prevent fraud, improve our service, and comply with regulatory requirements. Your data is never sold to third parties.
We are not responsible for data usage charges incurred by your mobile carrier when you access sanca. We optimize our platform for low bandwidth, but your carrier's charges are your responsibility.
Limitation of Liability
sanca provides its service on an "as available" basis. We make reasonable efforts to keep our platform secure, accessible, and free of errors, but we cannot guarantee uninterrupted access or error-free operation. If sanca becomes temporarily unavailable due to technical issues, maintenance, or circumstances beyond our control, we are not liable for any losses you incur as a result.
If you suffer a loss related to your use of sanca—such as a prediction that settled incorrectly, a deposit that failed, or unauthorized access to your account—your remedy is limited to a refund of the amount directly affected. We are not liable for indirect, consequential, or punitive damages.
Some jurisdictions do not allow limitation of liability, so this clause may not apply to you depending on where you are located.
Dispute Resolution
If you have a dispute with sanca regarding a prediction settlement, deposit, withdrawal, or your account, contact our support team first. We are available through live chat on the app and website, email, or phone in English and regional languages during business hours. We aim to resolve disputes within 5-10 business days.
If we cannot resolve your dispute through support, either party may request formal dispute resolution. We will attempt to mediate the dispute amicably. If mediation fails, the dispute will be resolved through arbitration or court proceedings in accordance with the law of the jurisdiction where sanca operates.
You agree to exhaust our internal dispute resolution process before pursuing legal action.
On sanca, our terms are designed to be clear and fair—protecting both your account security and our platform integrity.
Jurisdiction and Service Availability
sanca operates within jurisdictional boundaries established by regional law. Our service is available only where applicable law permits online gaming and sportsbook activity. We do not offer our services in jurisdictions where online wagering is prohibited.
If you access sanca from a jurisdiction where our service is not legally available, you do so at your own risk and in violation of these terms. You are solely responsible for ensuring that your access to and use of sanca complies with your jurisdiction's law.
Users in Jakarta, Surabaya, Bandung, and Medan should verify local regulations before creating an account. We recommend consulting a legal advisor if you are uncertain about your jurisdiction's stance on online gaming.
These terms are governed by the law of the jurisdiction where sanca operates. Any legal proceedings arising from your use of sanca must be brought in that jurisdiction.
Changes to These Terms
We may modify these terms at any time. If we make material changes, we notify you by email or in-app notification at least 10 days before the changes take effect. If you continue to use sanca after the notification period, you accept the modified terms. If you do not accept the modified terms, you may close your account and withdraw your balance.
Contact sanca
If you have questions about these terms, your account, or our service, contact our support team:
- Live Chat: Available on the sanca app and website during business hours.
- Email: Send inquiries to our support address; expect a response within one business day.
- Phone: Call our support line during standard business hours in English or regional languages.
Our support team can help with account questions, payment issues, settlement disputes, and general inquiries about how sanca works.
Summary: Your Rights and Obligations on sanca
By creating a sanca account, you agree to these terms and conditions. In summary:
- You must verify your identity (KYC) before depositing or predicting on sanca.
- You can fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer.
- All predictions and games settle based on official results or certified systems, and settlements are final.
- You can withdraw your balance anytime subject to verification and applicable limits.
- Your account is personal and non-transferable; sharing credentials is prohibited.
- sanca operates only where local law permits; you are responsible for compliance in your jurisdiction.
- If you have a dispute, contact our support team; we aim to resolve issues within 5-10 business days.
Our full terms cover additional details about bonuses, account conduct, mobile access, and legal remedies. If anything in these terms is unclear, please contact our support team—we're happy to explain how our service works and what our commitments are to you.
We appreciate your use of sanca and remain committed to providing a transparent, secure, and fair platform for sports predictions, live-dealer gaming, digital games, and esports entertainment where local law permits.