sanca Privacy Policy

This page describes what we collect when you use sanca and how we keep that data protected. We collect personal information—name, email, phone number, identity documents—during account creation and verification. We also collect transaction data from your deposits, predictions, game play, and withdrawals. All of this information is encrypted, stored securely, and used only for account management, fraud prevention, and regulatory compliance in the jurisdictions where sanca operates.

Our commitment is transparency about data handling. We explain how we collect information on mobile (Android APK and iOS Safari), how long we retain it, who may access it, and what rights you have to request, correct, or delete your data. We do not sell or share your personal information with third parties for marketing purposes. Third-party processors—payment providers, hosting services, customer support platforms—may handle your data as part of providing services to sanca, but only under strict data-protection agreements.

This policy applies to all sanca users across our platform, whether you access via Android, iOS, or desktop browser.

What we collect on sanca

We collect data in several categories when you create and use a sanca account:

• Identity Information: Your full name, date of birth, national identity number (KTP), passport number, or driver's our regulated platform account verification. We also collect a selfie or photo of your face to verify identity documents match your appearance.
• Contact Information: Your email address and phone number so we can send account confirmations, withdrawal notifications, and support responses.
• Financial Information: Your bank account or digital wallet details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) for processing deposits and withdrawals. We store tokenized versions of payment methods—we do not store full credit card numbers or banking credentials.
• Transaction Data: Records of every deposit, prediction, game session, settlement, and withdrawal on your account, including amounts, timestamps, and outcomes.
• Device & Connection Data: When you access sanca on Android or iOS, we log your device type, operating system version, IP address, and approximate location (by region, not street address) to detect fraud and manage service availability.
• Usage Data: Which markets you view, how often you log in, which games you play, and how long you spend on sanca. This helps us optimize the mobile interface and identify technical issues.

We collect this information through account registration forms, KYC verification uploads, payment processor integrations, and automated logging as you use sanca.

How we use your data on sanca

We use the data we collect on sanca for specific, lawful purposes:

1. Account Management: Creating your account, verifying your identity, securely storing your login credentials, and enabling password resets or account recovery.
2. Payment Processing: Facilitating deposits from mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers, and processing your withdrawal requests back to your source payment method.
3. Prediction Settlement: Recording your predictions, calculating outcomes based on official results, settling your account, and documenting the transaction.
4. Fraud Prevention: Analyzing transaction patterns, detecting unauthorized account access, and preventing money laundering or identity fraud.
5. Regulatory Compliance: Providing account records to regulators and law-enforcement agencies where sanca operates, as required by local law. We disclose personal data only when legally required.
6. Customer Support: Responding to your questions, resolving disputes, and improving our support quality based on anonymized feedback.
7. Service Improvement: Analyzing how you use sanca on mobile and desktop to optimize the platform, fix bugs, and add features.
8. Marketing Communication: Sending you updates about new markets, seasonal promotions, and app features—only if you've opted in. You can unsubscribe from marketing emails anytime.

We do not use your data for purposes beyond these without your explicit consent.

How we protect your data on sanca

We protect your data through technical and organizational measures. All personal information transmitted to sanca is encrypted using TLS (Transport Layer Security) during transit. Your data is stored on secure servers with restricted access, encrypted at rest, and backed up to geographically distributed locations for redundancy. We perform regular security audits and penetration testing to identify and patch vulnerabilities.

Employee access to personal data is strictly limited and logged. Only staff members with specific roles—account management, support, fraud prevention—access personal information, and only the data necessary for their role. All employees sign confidentiality agreements binding them to protect your information.

While we implement strong security, no system is completely immune to breach. If we discover unauthorized access to your personal data, we will notify affected users and regulatory authorities as required by law within a reasonable timeframe.

How long we retain your data

We retain your personal data as long as your sanca account is active and for a period after account closure to comply with regulatory obligations. Specifically:

• Account Information: Retained while your account is open and for seven years after closure (to meet financial regulations and potential dispute resolution).
• Transaction Records: Retained for a minimum of seven years to support regulatory compliance, audit trails, and fraud investigation.
• Identity Documents: Retained securely while your account is open and for a retention period after closure as required by anti-money-laundering regulations. You may request deletion of non-required documents by contacting our support team.
• Marketing Communications: Deleted within 30 days if you unsubscribe from promotional emails.
• Device & Usage Logs: Retained for up to 90 days for security analysis, then anonymized or deleted.

If sanca is acquired or merges with another entity, we will notify you and provide an opportunity to update your privacy preferences.

We believe transparency and security go hand in hand—we collect only what we need, we protect it rigorously, and we tell you exactly how we use it.

Your rights regarding sanca data

Depending on your jurisdiction, you may have rights to request information about or control your personal data:

• Access: You can request a copy of all personal data we hold about you on sanca.
• Correction: You can request that we correct inaccurate or incomplete information (e.g., if your address changed).
• Deletion: You can request deletion of your sanca account and associated personal data, subject to legal retention obligations (e.g., we may need to keep transaction records for regulatory compliance).
• Data Portability: You can request a machine-readable copy of your personal data to transfer to another service.
• Objection: You can object to certain processing—for example, you can opt out of marketing communications anytime.

To exercise any of these rights, contact our support team through live chat, email, or phone. We respond to data-access requests within 30 days. For deletion requests, we will explain any retention obligations we have and work with you on a timeline.

If you believe we mishandled your data, you have the right to lodge a complaint with the data-protection authority in your jurisdiction.

Cookies and tracking on sanca

When you access sanca through a web browser (desktop or iOS Safari), we use cookies to remember your login session, store your language preference, and track basic usage patterns. Cookies are small text files stored on your device and sent to sanca's servers with each request. We use cookies for:

• Session Management: Keeping you logged in so you don't have to re-enter credentials on every page.
• Personalization: Remembering your preferred language and account settings.
• Analytics: Counting page visits and identifying which features are most used (aggregated, non-identifying data).
• Fraud Prevention: Detecting unusual patterns that might indicate account compromise.

Our Android APK app does not use traditional cookies but may use equivalent mobile-specific storage for session tokens and settings. If you disable cookies in your browser, sanca will function but you may need to log in more frequently.

We do not use third-party tracking pixels or cross-site analytics. We do not sell data to advertisers. Third-party payment processors may use their own cookies for security and fraud detection; refer to their privacy policies for details.

Data transfers and international sanca service

sanca servers may be located in Indonesia, Singapore, or other countries depending on our infrastructure strategy. Your personal data may be transferred to and stored in these jurisdictions, which may have different data-protection laws than your home country. By using sanca, you consent to such transfers. We ensure data is protected to a standard equivalent to or exceeding Indonesian and regional data-protection regulations.

If our servers move or we partner with a new provider in a different jurisdiction, we will update this policy and notify users of any material changes.

Children and sanca

sanca is not intended for users under the legal gambling age in their jurisdiction. We do not knowingly collect personal data from children. If we discover that a user is underage, we will close their account and not process any transactions. Parents or guardians who believe a child has accessed sanca should contact us immediately through our support team.

Our terms of service require all users to be of legal age in their jurisdiction. Account verification includes age confirmation through identity documents.

Changes to this sanca privacy policy

We may update this privacy policy to reflect changes in our practices, technology, legal requirements, or user feedback. We will post material changes on this page and update the "Last Updated" date. We will notify users of significant changes via email or through a prominent in-app message.

Your continued use of sanca after policy updates constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how sanca protects your data.

Contact us about privacy on sanca

If you have questions about this privacy policy, wish to exercise your data rights, or have a privacy concern, contact our team:

• Live Chat: Available in the sanca app and website; respond time typically within business hours.
• Email: Send detailed privacy questions or data-access requests by email; we respond within 30 days.
• Phone: Available during standard business hours in English and regional languages.
• Mailing Address: For users in Jakarta, Surabaya, Bandung, or Medan, you can mail privacy requests to our regional offices.

We take all privacy inquiries seriously and will work with you to address concerns or correct errors in our handling of your data.

Our sanca data-protection commitment

At sanca, we understand that your trust depends on how carefully we handle your personal information. This privacy policy reflects our commitment to transparency, security, and respect for your rights. We collect data only when necessary, we protect it with industry-standard encryption and access controls, we retain it no longer than required, and we never sell or misuse it for purposes outside account management and regulatory compliance.

Whether you access sanca on Android via APK, iOS via Safari, or desktop via browser, your privacy protections remain equally strong. Your identity documents are encrypted and restricted to authorized staff. Your payment information is tokenized and never fully visible. Your transaction history is logged and auditable by you anytime. Your data rights—to access, correct, delete, or object—are recognized and supported by our team.

If you have additional privacy questions or wish to update how we handle your information, reach out to us through live chat, email, or phone. Our support team is available in English and regional languages during business hours to help you understand your data and exercise your rights on sanca.